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Content will not load properly when a VPN is enabled

Bug Report

When a VPN is turned on, parts of the app do not load properly. For example, the audio Bible may not play, images may not appear, or a screen may come up blank. Turning the VPN off, or pausing it, gets things working again.

VPN(s) in question: NordVPN, Mullvad VPN, Express VPN

Temporary Workaround: disable VPN

Device Category (select all that apply)
Operating System (select all that apply)
Status: Resolved2 comments

Comments2

  • Filament Team

    Team•

    Sep 1

    Pinned

    Quick update on this one: we're aware of it and actively looking into a fix!


    In the meantime, turning your VPN off or pausing it while you use Filament will get audio, images, and page content loading normally again.


    Thank you for your patience!

  • Filament Team

    Team•

    Oct 14

    Good news: this one is fixed! Audio, images, and page content now load normally with a VPN turned on, so there's no need to switch it off anymore. Make sure you're on the latest version of Filament from the App Store or Google Play.

    If you still run into trouble with your VPN on, let us know here with your device, OS version, and which VPN you use, and we'll take another look. Thank you for your patience!