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Worship videos

Bug Report

I just discovered the worship videos! I am new to Filament and currently going through the book of lamentations. Unfortunately, when I click on the link to the worship video, I receive an error message. Is this because I am in Canada?

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4 comments

This request was merged into another request

Comments4

  • Filament Team

    Team•

    Aug 25

    Thanks for flagging this, and glad you found the worship videos!


    Being in Canada isn't likely to be the cause. The most common reason a video won't load is a VPN, so if you have one running, switch it off and try the link again.


    If it still errors after that, reply here with a screenshot of the message and your device model and OS version, and we'll take a look! Steps worth a pass in the meantime:


    https://help.filamentbible.app/en/articles/8977774-troubleshooting-the-filament-bible-app

    • Sapphire Frog

      •

      Aug 26

      Here’s the screenshot I’m running iOS 26.6 on iPhone 17. I’ll try the suggestions in the article, thanks. One question: how do I know if I’m running a VPN?

      • Sapphire Frog

        •

        Aug 26

        I have just gone through all the suggestions in the article other than the VPN and have had no success. Will await your reply…!

        • Filament Team

          Team•

          Aug 26

          Thanks for working through all of those, that helps narrow it down!


          On iPhone, open Settings > General > VPN & Device Management.

          If anything is connected there, switch it off. Close, then reopen Filament.

          Keep us posted!