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Music won’t play

Bug Report

Music videos won’t play. They did last week. Trouble shooing methods all tried without success. Says “An error has occurred. Please try again.”

Please fix!!

Device Category (select all that apply)
Operating System (select all that apply)
Status: Resolved18 comments

Comments18

  • Filament Team

    Team•

    Sep 1

    Pinned

    Hi everyone, thanks again for the reports! A technical issue broke the connection between Filament and the partner organization that provides the English worship music videos. We are working on getting that restored, and we will update you here as soon as the videos are back!

  • Filament Team

    Team•

    Aug 27

    Thank you all for posting! We have pin-pointed the issue, and are investigating. Thank you for your feedback and patience!

  • Filament Team

    Team•

    Sep 3

    Great news, the worship music videos are loading again!

    Thanks so much for your patience while we got this sorted out. If you're still seeing the issue, force close Filament and reopen it, and you should be all set!

    Enjoy your time in Worship!

  • An Anonymous User

    •

    Aug 27

    •

    Merged request

    •

    2 votes

    Worship videos

    I just discovered the worship videos! I am new to Filament and currently going through the book of lamentations. Unfortunately, when I click on the link to the worship video, I receive an error message. Is this because I am in Canada?

    • Filament Team

      Team•

      Aug 25

      Thanks for flagging this, and glad you found the worship videos!


      Being in Canada isn't likely to be the cause. The most common reason a video won't load is a VPN, so if you have one running, switch it off and try the link again.


      If it still errors after that, reply here with a screenshot of the message and your device model and OS version, and we'll take a look! Steps worth a pass in the meantime:


      https://help.filamentbible.app/en/articles/8977774-troubleshooting-the-filament-bible-app

      • Sapphire Frog

        •

        Aug 26

        Here’s the screenshot I’m running iOS 26.6 on iPhone 17. I’ll try the suggestions in the article, thanks. One question: how do I know if I’m running a VPN?

        • Sapphire Frog

          •

          Aug 26

          I have just gone through all the suggestions in the article other than the VPN and have had no success. Will await your reply…!

          • Filament Team

            Team•

            Aug 26

            Thanks for working through all of those, that helps narrow it down!


            On iPhone, open Settings > General > VPN & Device Management.

            If anything is connected there, switch it off. Close, then reopen Filament.

            Keep us posted!

  • An Anonymous User

    •

    Aug 27

    •

    Merged request

    •

    1 vote

    Worship music

    I can't open any of the worship videos /songs. It keeps saying error, try again. I've Uninstalled, reinstalled the app and rebooted my phone is and I still can't get the music

  • An Anonymous User

    •

    Aug 27

    •

    Merged request

    •

    4 votes

    Praise songs link broken

    • Filament Team

      Team•

      Aug 26

      Thanks for flagging this, we'll take a look.

      One thing worth ruling out first is a VPN, which can block the worship videos from loading.
      On your iPad, open Settings and head into Settings > General > VPN & Device Management.

      If anything is connected, switch it off. Close and reopen Filament.


      If it's still not playing after that, post a screenshot of the error here and we'll keep digging!

      • Azure Thimble

        •

        Aug 27

        This is only happening with the Worship Initiative songs, the videos and picture graphics work great. I’ve checked and there is no VPN or blocker set.

        Thank you for any help!

  • White Canyon

    •

    Aug 29

    I am having the same issue on both my wife's app and mine, we are using Samsung Galaxy s26u phones

  • An Anonymous User

    •

    Sep 1

    •

    Merged request

    •

    1 vote

    Music

    Error message when opening music

    • Filament Team

      Team•

      Sep 1

      Thanks for reporting this! We're looking into the worship music error, and we're combining your report with the main post we're tracking it on so everything stays in one place.


      You can follow along for updates here:


      https://feedback.filamentbible.app/p/music-wont-play

  • Blush Seal

    •

    Sep 1

    The same is true for my android phone

  • An Anonymous User

    •

    Sep 2

    •

    Merged request

    •

    1 vote

    Worship Videos

    Hello. I am using Filament on an iPhone with the latest iOS. It’s working great apart from when I click on the worshipinitiative videos - I get an error message as pictured. Is there another way to access them?

    • Filament Team

      Team•

      Sep 2

      Thanks for flagging this! We're already looking into that one, and we're merging your report into the existing one we have open so it's all tracked in one place.

      There isn't a separate way into those videos in the app in the meantime, but everything else tied to the page should still open normally. We'll follow up here once we know more!